What We Do
PIP Agency is a structured claims processing platform. We provide individuals who have suffered financial losses through fraud, misconduct, or platform failure with a professional, documented process for submitting, reviewing, and advancing their recovery claims.
We act as a structured intermediary — helping claimants organise and submit their evidence, assess the prospects and potential pathways for recovery, and coordinate where appropriate with relevant third parties. We are not a law firm, a regulatory authority, or a financial services provider.
Our role in plain terms
We give victims of financial misconduct a credible, organised, professional process to pursue recovery. We cannot force anyone to return funds, issue legal orders, or guarantee outcomes — but we can ensure your case is handled with rigour, documented properly, and directed toward the best available pathway.
Eligible Cases
PIP Agency accepts claims relating to financial losses suffered as a direct result of fraud, misconduct, or platform failure by a financial service provider, trading platform, or investment intermediary. The following case types fall within our scope:
Investment Fraud
- Funds deposited with trading platforms that subsequently withheld withdrawals without justification
- Losses arising from platforms operating without proper regulatory authorisation or licensing
- Ponzi or pyramid scheme participation where funds were solicited under false pretences
- Binary options, forex, or CFD platforms that engaged in fraudulent trading practices
- Unregulated investment schemes offering guaranteed returns that proved fictitious
Digital Asset Losses
- Cryptocurrency exchange failures where deposited assets were not returned to users
- Losses from documented digital asset fraud or misappropriation by a named platform or individual
- DeFi platform exploits or rug pulls where identifiable wrongdoing can be documented
- NFT or token fraud involving material misrepresentation of a project's nature or team
Platform Misconduct
- Unauthorised charges, deductions, or fee manipulation by a regulated or unregulated platform
- Failure to execute withdrawals in accordance with published terms without legitimate grounds
- Identity fraud or account takeover facilitated through a platform's inadequate security
- Material misrepresentation in marketing materials that led directly to the investment decision
What We Don't Cover
It is equally important to be clear about what falls outside PIP Agency's scope. The following case types are not eligible for processing through our platform:
Standard Market Losses
Losses resulting from normal market movements, investment risk, or poor trading decisions where no fraud or misconduct occurred.
Disputes with Regulated Entities
Complaints against fully regulated financial institutions (banks, FCA-authorised brokers) should be directed to the relevant Financial Ombudsman Service.
Tax Disputes
Tax-related financial disputes, HMRC matters, or losses arising from tax treatment of investments or recoveries.
Consumer Goods or Services
Non-financial product or service disputes, e-commerce fraud, or consumer rights matters unrelated to investment or financial services.
Employment Disputes
Financial losses arising from employment contracts, unpaid wages, pension disputes, or workplace misconduct.
Insurance Claims
Insurance policy disputes or underpaid claims. These should be directed to the relevant ombudsman or insurer.
If you are unsure
If you are not certain whether your case falls within our scope, you are welcome to submit a preliminary enquiry at [email protected] before completing a full submission. We will advise you within 5 business days.
Services We Provide
Claim Intake and Documentation
Structured intake process for capturing all relevant case details. Guidance on what evidence is required and how to obtain it.
Eligibility Assessment
Professional review of whether your case meets our intake criteria. Written communication of the outcome within 5 business days.
Evidence Review and Case Structuring
Systematic review of all submitted evidence by a specialist reviewer. Construction of a structured case file documenting the timeline, parties, and key facts.
Recovery Pathway Analysis
Identification of available regulatory, legal, or operational recovery pathways based on the case circumstances and jurisdiction involved.
Third-Party Coordination
With your explicit consent, coordination with relevant regulatory authorities, legal professionals, or financial institutions where appropriate.
Case Status Updates
Written updates at every significant stage of your case. A dedicated case reference for tracking your submission.
Platform Limitations
Transparency about our limitations is a core operating principle. The following are things that PIP Agency cannot do, regardless of the circumstances of a case:
- Issue legally binding orders against any platform, company, or individual
- Compel the return of funds or enforce any financial obligation through our platform alone
- Provide legal representation in any legal or regulatory proceedings
- Guarantee access to regulators, courts, or enforcement bodies
- Act as a financial services provider, payment institution, or custodian of funds
- Recover funds directly on your behalf without coordination with appropriate legal or financial parties
- Advise you on the tax implications of any recovered or lost funds
- Guarantee a specific timeline for resolution of any case
These limitations do not diminish the value of a structured, professionally documented claim process. In many cases, the quality and organisation of a claimant's file is the primary factor determining whether any recovery pathway is viable at all.
Geographic Scope
PIP Agency accepts cases from claimants worldwide and handles cases involving platforms and entities across 38 active jurisdictions. Our reviewer network covers the following primary territories:
Europe
- United Kingdom
- European Union (all member states)
- Switzerland
- Norway and EEA
North America
- United States
- Canada
Asia-Pacific
- Australia
- Singapore
- Hong Kong
- Japan
- South Korea
Middle East & Other
- UAE / Dubai (DIFC)
- Cayman Islands
- British Virgin Islands
- Other offshore jurisdictions (case-by-case)
For platforms or cases involving jurisdictions not listed above, we will conduct a preliminary assessment on a case-by-case basis. Contact us at [email protected] with the relevant jurisdiction details before submitting.
Process Boundaries
To ensure quality and manage capacity, the following boundaries apply to the claims process:
| Parameter | Detail |
|---|---|
| Minimum claim value | No minimum — all cases are assessed on eligibility |
| Maximum claim value | No upper limit |
| Claimant age | Must be 18 or the legal majority age in your jurisdiction |
| Supporting documents | Not required at submission; requested during review if needed |
| Multiple claims | Multiple separate claims may be submitted for distinct incidents |
| Statute of limitations | Cases are accepted regardless of age; older cases may face reduced recovery prospects |
| Language | Submissions accepted in English; translations available on request |
If you are uncertain whether your case falls within scope, submit a short preliminary enquiry to [email protected] before completing a full submission. We respond within 5 business days.